IONOS US experienced a minor incident on August 20, 2026 affecting Support Tool, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Support Tool
Update timeline
- investigating Aug 20, 2026, 11:14 AM UTC
Due to a technical issue with our Support Tools, our Customer Service might not be able to answer all questions related to your account.
- resolved Aug 20, 2026, 02:32 PM UTC
The systems are stable and all services are functioning normally again.