IONOS US incident

MyWebsite Editor and Live Sites Accessibility Issues

Minor Resolved View vendor source →

IONOS US experienced a minor incident on December 12, 2025 affecting MyWebsite NOW, lasting 4h 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2025, 01:54 PM UTC
Resolved
Dec 12, 2025, 06:16 PM UTC
Duration
4h 21m
Detected by Pingoru
Dec 12, 2025, 01:54 PM UTC

Affected components

MyWebsite NOW

Update timeline

  1. identified Dec 12, 2025, 01:54 PM UTC

    Some customers may face issues while using their MyWebsite product. At this time, it may not be possible to use the website editor. The online websites that have already been created may also be affected.

  2. identified Dec 12, 2025, 01:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Dec 12, 2025, 03:28 PM UTC

    We have successfully minimized the disruption and are working to completely resolve it as soon as possible.

  4. resolved Dec 12, 2025, 06:16 PM UTC

    The issue has been resolved.