IONOS US experienced a minor incident on January 16, 2026 affecting Customer Hotline, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Hotline
Update timeline
- identified Jan 16, 2026, 03:01 PM UTC
An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
- resolved Jan 16, 2026, 03:57 PM UTC
This incident has been resolved.