IONOS US experienced a minor incident on May 5, 2026 affecting Support Tool, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Support Tool
Update timeline
- identified May 05, 2026, 09:59 AM UTC
Due to a technical issue with our Support Tools, queries are processed late and some of the actions you request from our agents may not be performed at that time. Additionally, our Customer Service is not able to answer all questions related to your account.
- resolved May 05, 2026, 10:14 AM UTC
The issue has been resolved.