IONOS US incident

Incident Report for Customer Service Support Tool

Major Resolved View vendor source →

IONOS US experienced a major incident on September 21, 2026 affecting Support Tool, lasting 8h 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 11:39 AM UTC
Resolved
Sep 21, 2026, 08:19 PM UTC
Duration
8h 39m
Detected by Pingoru
Sep 21, 2026, 11:39 AM UTC

Affected components

Support Tool

Update timeline

  1. identified Sep 21, 2026, 11:39 AM UTC

    Due to a technical issue with our Support Tools, our Customer Service might not be able to answer all questions related to your account.

  2. identified Sep 21, 2026, 12:32 PM UTC

    We are still working on resolving the technical issue.

  3. resolved Sep 21, 2026, 08:19 PM UTC

    The systems are stable and all services are functioning normally again.