Ion Interactive experienced a critical incident on December 9, 2019 affecting ion interactive Platform, lasting 12h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 09, 2019, 11:47 PM UTC
We have identified an issue that has caused a disruption of service for some ion consoles. We are actively investigating and trying to restore ion consoles as soon as possible. We apologize for any inconvenience this may have caused.
- identified Dec 10, 2019, 12:19 AM UTC
We have identified an issue that has caused a disruption of service for some ion consoles. We are actively trying to restore these ion consoles as soon as possible. We apologize for any inconvenience this may have caused.
- monitoring Dec 10, 2019, 12:34 AM UTC
We have corrected an issue that caused the disruption of service for some ion consoles. All operations should now be restored to normal. We are monitoring these consoles and will work to ensure they remain online.
- resolved Dec 10, 2019, 12:15 PM UTC
We have corrected an issue that caused the disruption of service for some ion consoles. All operations should now be restored to normal.