Ion Interactive incident

Ion Platform Instability

Critical Resolved View vendor source →

Ion Interactive experienced a critical incident on December 18, 2020 affecting ion interactive Platform, lasting 17h 27m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2020, 07:38 PM UTC
Resolved
Dec 19, 2020, 01:06 PM UTC
Duration
17h 27m
Detected by Pingoru
Dec 18, 2020, 07:38 PM UTC

Affected components

ion interactive Platform

Update timeline

  1. investigating Dec 18, 2020, 07:38 PM UTC

    We are urgently investigating an issue that has caused some Ion consoles to go offline. We apologize for any inconvenience the platform instability may have caused. We will provide updates here as they become available.

  2. monitoring Dec 18, 2020, 08:17 PM UTC

    We are happy to report that all ion consoles are currently stable. We will monitor all consoles closely to ensure stability is maintained.

  3. investigating Dec 18, 2020, 09:14 PM UTC

    We are urgently investigating an issue that has caused some Ion consoles to go offline. We apologize for any inconvenience the platform instability may have caused. We will provide updates here as they become available.

  4. identified Dec 18, 2020, 09:48 PM UTC

    We have identified a potential issue with our server host (AWS) which is impacting users beyond the ion platform. We are continuing our investigation to ensure there are no issues originating from the ion platform itself. The potential AWS issue is causing brief service disruptions that is corrected through automated processes we have in place to bring consoles back online. We apologize again for the inconvenience and will continue to provide updates as they become available.

  5. identified Dec 18, 2020, 10:29 PM UTC

    We have confirmed that the stability platform stability issues are related to a known AWS incident that is impacting AWS customers beyond the ion platform. All consoles are currently stable, but there is a chance that there could be additional brief console outages while Amazon works on correcting this issue. AWS status updates can be viewed on the page below. https://status.aws.amazon.com/ We will continue to provide updates on the status of the ion platform on our status page as well as they become available.

  6. monitoring Dec 19, 2020, 12:19 AM UTC

    The Ion platform has reached stability however, AWS is still investigating the root cause of this issue. We will continue to monitor the ion platform and the status of AWS (link below). We will continue to provide updates as they become available as well. https://status.aws.amazon.com/

  7. resolved Dec 19, 2020, 01:06 PM UTC

    AWS has resolved its instability issues and Ion consoles are now stable.