Ion Interactive experienced a major incident on May 5, 2021 affecting Undo, lasting 12d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2021, 02:31 PM UTC
Some users are currently unable to use the undo feature. The Ion Engineering team is currently investigating to find a fix as soon as possible. In the meantime, for any questions, please email [email protected].
- identified May 14, 2021, 01:19 PM UTC
Engineering identified the cause preventing the Undo feature from functioning as expected for some users. We are testing to ensure everything functions as expected prior to releasing a fix.
- monitoring May 17, 2021, 02:47 PM UTC
Ion Engineering released a fix for the Undo feature, and it should be working for all customers. We are actively monitoring the release, and in the meantime, for any questions, please email [email protected].
- resolved May 18, 2021, 12:47 PM UTC
The undo feature is fully operational for all users in Ion. For any questions, please reach out to [email protected].