Ion Interactive experienced a notice incident on October 28, 2021, lasting 125d 17h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 28, 2021, 08:32 PM UTC
We have identified a situation that may cause some users to experience an unexpected behavior when downloading Respondent Reports. We are urgently investigating this and will provide an update as it becomes available.
- identified Nov 04, 2021, 04:03 PM UTC
The Ion Engineering team has identified the component that prevented some users to download Respondent Reports.
- identified Nov 23, 2021, 05:41 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 03, 2022, 01:52 PM UTC
Ion's Engineering team has updated the functionality. If you need any further information regarding that or are experiencing a non-expected behavior, please, contact our Support.