Ion Interactive incident

Non-expected behavior on the auto-save/recovery feature in the Creative Studio.

Notice Resolved View vendor source →

Ion Interactive experienced a notice incident on April 18, 2022, lasting 9d 21h. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2022, 04:21 PM UTC
Resolved
Apr 28, 2022, 01:57 PM UTC
Duration
9d 21h
Detected by Pingoru
Apr 18, 2022, 04:21 PM UTC

Update timeline

  1. identified Apr 18, 2022, 04:21 PM UTC

    We identified that some users are experiencing non-expected behavior on the auto-save feature. That prevents the auto-save and the recovery of Creatives' past versions. We are working to deploy a fix for that situation soon. As a workaround is to manually save the current working version, with the option on Versions... > Save new version in the Creative Studio. By doing that, the user will be able to save and recover that version later.

  2. resolved Apr 28, 2022, 01:57 PM UTC

    The P&E team deployed a new version of the functionality, and the feature is working as expected.