Ion Interactive incident
Creative's 'Preview' Button Is Temporarily Unavailable
Ion Interactive experienced a minor incident on February 16, 2024 affecting Creative Studio, lasting 47d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 16, 2024, 05:54 PM UTC
We have identified a situation related to the 'Preview' button, on the creative homepage. When clicking on the preview button, it should open the preview of the creative in a new tab; however, it leads us to Ion's homepage. We are investigating this behavior with urgency and will provide an update as soon as one is available. In the meantime, you can go into the creative studio and work with the ‘Preview’ button found on the upper right of the studio page. If you have any further questions, please reach out to our support team: [email protected].
- investigating Feb 16, 2024, 05:55 PM UTC
We are continuing to investigate this issue.
- investigating Feb 20, 2024, 05:55 PM UTC
We are continuing to investigate this issue.
- investigating Apr 03, 2024, 07:57 PM UTC
Our engineers have deployed a fix to all consoles and this functionality is now working as expected.
- resolved Apr 03, 2024, 07:57 PM UTC
This incident has been resolved.