Ion Interactive experienced a critical incident on April 5, 2024 affecting ion interactive Platform, lasting 2d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 05, 2024, 02:22 PM UTC
We are experiencing an incident affecting one of our servers, thus affecting not all the customers, but some consoles are down at the moment. Our team is already investigating it, and we'll keep you updated as soon as we have more details.
- monitoring Apr 05, 2024, 02:44 PM UTC
Consoles are working as expected now, we'll keep them under close monitoring. Also, we'll conclude the investigation and share more details soon.
- resolved Apr 08, 2024, 12:11 PM UTC
Our engineers have taken immediate action once this outage was detected and no more issues were observed during the 72hrs of monitoring. We don't expect any new outage and if you want more details on the issue, you can contact your Customer Success Manager to get the post-mortem. Thanks!