INVERS experienced a major incident on October 14, 2025 affecting CloudBoxx 1020 (LTE-M / 2G) and CloudBoxx 4G (LTE / 2G) and 1 more component, lasting 3h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2025, 04:53 AM UTC
We currently experience cellular connectivity issues. We are investigating.
- investigating Oct 14, 2025, 04:56 AM UTC
We are continuing to investigate this issue.
- investigating Oct 14, 2025, 06:03 AM UTC
We are still investigating this issue and apologize for the inconveniences caused. The issue only affects a small proportion of devices. We will provide an update within the next hour.
- identified Oct 14, 2025, 06:52 AM UTC
We could identify the root cause of the issue and are working on a fix. We will provide an update within the next 30 minutes.
- identified Oct 14, 2025, 07:20 AM UTC
We are continuing to work on a fix for this issue. We will provide the next update in 30 minutes.
- identified Oct 14, 2025, 07:49 AM UTC
Measures to fix this are currently taken. Devices are gradually coming back online. We expect the issue to be fixed entirely within 30-60 minutes.
- monitoring Oct 14, 2025, 08:13 AM UTC
All devices are back. We will consider this incident as resolved if no further issues occur within the next half hour.
- resolved Oct 14, 2025, 08:35 AM UTC
No further issues occurred during the monitoring period. We consider this incident as resolved. A postmortem will be provided within the next days.
- postmortem Oct 17, 2025, 01:38 PM UTC
The incident report \(post mortem\) is available from our support team at [[email protected]](mailto:[email protected]).