INVERS experienced a major incident on May 19, 2026 affecting CloudBoxx 1020 (LTE-M / 2G) and CloudBoxx 4G (LTE / 2G) and 1 more component, lasting 13h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 06:55 PM UTC
We currently experience cellular connectivity issues. We are investigating.
- investigating May 19, 2026, 07:06 PM UTC
We currently experience cellular connectivity issues with one of our providers. All CloudBoxxes connected via this provider are affected.
- investigating May 19, 2026, 07:25 PM UTC
We are seeing improvements regarding the communication success rate. We will keep monitoring the connectivity metrics.
- identified May 19, 2026, 08:22 PM UTC
Due to scheduled maintenance at a connectivity provider, all devices connected to that provider have been switched over to the alternative connectivity provider. There were brief interruptions during the switchover process. The situation has since stabilized, and the emergency teams and the connectivity team are working on the remaining unstable units.
- identified May 19, 2026, 08:52 PM UTC
The situation regarding the remaining units continues to stabilize.
- identified May 19, 2026, 09:37 PM UTC
It's taking longer for the remaining units to reconnect, but our teams are still on top of the situation
- monitoring May 19, 2026, 10:03 PM UTC
The metrics are almost back to normal levels. The teams will continue to monitor the metrics and mark this incident as resolved if it remains stable over the next few hours.
- monitoring May 19, 2026, 10:05 PM UTC
We are continuing to monitor for any further issues.
- resolved May 20, 2026, 08:01 AM UTC
This incident has been resolved.