Intuto incident

Intermittent 400 errors on login & change site requests

Minor Resolved View vendor source →

Intuto experienced a minor incident on February 21, 2024 affecting Login, Signup, and Single Sign-On (SSO), lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2024, 07:38 PM UTC
Resolved
Feb 21, 2024, 08:24 PM UTC
Duration
45m
Detected by Pingoru
Feb 21, 2024, 07:38 PM UTC

Affected components

Login, Signup, and Single Sign-On (SSO)

Update timeline

  1. investigating Feb 21, 2024, 07:38 PM UTC

    We are investigating an issue where users receive a 400 error for Intuto logins and change site requests. We will provide more details once we identify the root cause.

  2. resolved Feb 21, 2024, 08:24 PM UTC

    The incident occurred while transitioning among a high number of individual sites. It impacted only a minor portion of users across the system, and we've successfully addressed the issue for those affected. We will continue to monitor this issue, and work on implementing a long term solution.