Intuto experienced a major incident on November 26, 2024 affecting Membes AMS, lasting 17h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 26, 2024, 11:51 PM UTC
🚨 We're aware of an issue with setting up a Membes integration with Intuto. We're working closely with Membes to pinpoint the problem. Thanks for your patience as we get this resolved! 🙏
- identified Nov 27, 2024, 12:10 AM UTC
🔍 We've identified the issue: a malformed URL in the security handshake between Intuto and Membes. We're working on a fix. Rest assured, CPDs are still being successfully reported to your Membes site. Thanks for your patience! 🙏
- identified Nov 27, 2024, 06:15 AM UTC
Thank you for your patience! 🙏 We're expecting a fix for the issue to be released in the next few hours. Stay tuned for updates! 🚀
- identified Nov 27, 2024, 08:56 AM UTC
We apologize for the delay in resolving the issue. 🙏 We are working closely with Membes and now expect the fix to be in place tomorrow morning. Thank you for your understanding and patience! 💙
- resolved Nov 27, 2024, 05:28 PM UTC
A fix for the issue was released at midnight last night NZT. ✅ If you continue to experience any problems, please don’t hesitate to contact us. Thank you for your patience and support! 🙏