Intuto experienced a critical incident on October 28, 2025 affecting API V2 and Login, Signup, and Single Sign-On (SSO) and 1 more component, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2025, 10:39 PM UTC
We are currently investigating an issue where the message "Web server is returning an unknown error" is being displayed when accessing the Intuto site.
- monitoring Oct 28, 2025, 10:41 PM UTC
We have restarted the application, which has caused it to become responsive again. We are monitoring the application, and continuing to investigate the cause.
- monitoring Oct 28, 2025, 11:38 PM UTC
The application has remained stable since the restart. Our team is continuing the investigation to definitively identify the root cause of the issue.
- resolved Oct 29, 2025, 12:35 AM UTC
The application remains stable following the restart so we are closing this incident. Our investigation is ongoing, and an accident report will be published upon its conclusion.
- postmortem Oct 29, 2025, 07:19 PM UTC
Please review the **Microsoft Azure Outage Impacting Intuto Sites** incident at the following link, for information about this outage. [https://intuto.statuspage.io/incidents/knywjnzn7rvw](https://intuto.statuspage.io/incidents/knywjnzn7rvw)