InterviewStream experienced a minor incident on July 6, 2025 affecting interviewstream on demand and interviewstream scheduler, lasting 19h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2025, 06:50 PM UTC
We are investigating an incident with rivs.com impacting Landing Page links. Affected users may experience: An error message "The interviewstream platform is temporarily unavailable" after registering via the landing page. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com
- investigating Jul 06, 2025, 11:13 PM UTC
We are actively investigating an issue impacting user access. Some users may continue to see the error message: “The interviewstream platform is temporarily unavailable” after registering via the landing page. We’ll share further updates as soon as we have more information. We sincerely apologize for any disruption this may cause and appreciate your patience. Best Regards, interviewstream Technical Support https://support.interviewstream.com
- identified Jul 07, 2025, 11:45 AM UTC
We’ve identified the root cause of the issue affecting Landing Page links on rivs.com and are actively working on a resolution. Impact: Users may still see the error message: “The interviewstream platform is temporarily unavailable” after registering via the landing page. We’ll provide another update once a fix is in place. We appreciate your patience and apologize for the disruption. Best regards, interviewstream Technical Support https://support.interviewstream.com
- monitoring Jul 07, 2025, 02:17 PM UTC
A fix has been implemented for the issue affecting Landing Page links on rivs.com, and we are currently monitoring the results. If you previously received the error message “The interviewstream platform is temporarily unavailable” after registering, please try again. If you continue to experience the issue, don’t hesitate to contact us. Thank you for your patience as we worked to resolve this. Best regards, interviewstream Technical Support https://support.interviewstream.com
- resolved Jul 07, 2025, 02:35 PM UTC
The issue affecting Landing Page links on rivs.com has been fully resolved. Users should no longer see the error message when registering. If you continue to experience any issues, please reach out to our support team. Thank you for your patience and understanding. Best regards, interviewstream Technical Support https://support.interviewstream.com
- postmortem Jul 07, 2025, 09:22 PM UTC
### **Root Cause:** * The issue was triggered by a third-party email validation failure, which prevented users from registering via Landing Pages and Event Templates. ### **Resolution Details:** * Our development team collaborated with the vendor to resolve the issue and restore full functionality. ### **Remediation Items:** * Review and confirm all alert/notification settings. * Identify areas for fallback validation logic in case of third-party service failures.