InterviewStream incident

Issue with Email Sending and Email Validations

Major Resolved View vendor source →

InterviewStream experienced a major incident on July 28, 2020 affecting interviewstream on demand and interviewstream connect and 1 more component, lasting 4h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2020, 04:45 PM UTC
Resolved
Jul 28, 2020, 09:02 PM UTC
Duration
4h 16m
Detected by Pingoru
Jul 28, 2020, 04:45 PM UTC

Affected components

interviewstream on demandinterviewstream connectinterviewstream schedulerinterviewstream builderinterviewstream API

Update timeline

  1. investigating Jul 28, 2020, 04:45 PM UTC

    We are Investigating reports of system issues related to Email Sending and Email Validations.

  2. identified Jul 28, 2020, 06:43 PM UTC

    We have identified the cause of the issue to be an integration with one of our upstream vendors. They have not given an ETA but we will continue to monitor the situation and provide updates as we receive them. This issue may cause sporadic and intermittent issues throughout our products until resolved

  3. identified Jul 28, 2020, 07:19 PM UTC

    Our vendor is still working to fix the issue. We will provide another update in 30 minutes or less.

  4. monitoring Jul 28, 2020, 07:44 PM UTC

    Our vendor has finished implementing the fix and we have verified it is indeed working for our platforms. We will continue to monitor the situation and will provide an update in 30 minutes or less.

  5. resolved Jul 28, 2020, 09:02 PM UTC

    All systems are functioning nominally.