InterviewStream incident
Intermittent RIVS v3 Unknown Error Message
InterviewStream experienced a major incident on September 8, 2020 affecting interviewstream on demand and interviewstream connect and 1 more component, lasting 9h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2020, 02:31 PM UTC
We are currently investigating this issue.
- identified Sep 08, 2020, 06:06 PM UTC
We have identified the issue. While are working on a fix, please note you may experience the following behavior: - Unknown Error Message - Delay when sending an email invitation from RIVS - Email links not creating
- monitoring Sep 08, 2020, 09:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 08, 2020, 11:39 PM UTC
Dear Valued Customer, As you may know, at approximately 9:30 am CDT, September 8th interviewstream experienced a partial disruption of our RIVS platform. We largely restored service by 4:45 pm CDT. We have determined that the cause of this service disruption was related to an application-level bug in our system, which resulted in intermittent delays for our customers. We always take very seriously our responsibility to keep you connected, and we know that you are relying on us during this particularly challenging time. We deeply regret this incident and sincerely apologize. We are sorry for any inconvenience this may have caused. Regards, Ryan Royal, CTO interviewstream