InterviewStream experienced a minor incident on December 9, 2020 affecting interviewstream on demand and interviewstream connect and 1 more component, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 09, 2020, 03:46 PM UTC
We are currently investigating an issue that may result in delays on the RIVS platform: Behaviors that users may experience a delay with are: - Sending Emails - Updating the event invitation status - Updating calendars We will update as we receive additional information. Our apologies for the disruption. interviewstream Support
- identified Dec 09, 2020, 04:26 PM UTC
The issue has been identified and a fix is being implemented. We apologize for the disruption and appreciate your patience. interviewstream Support
- monitoring Dec 09, 2020, 05:11 PM UTC
A fix has been implemented and we are monitoring the results. Thank you for your continued patience. interviewstream Support
- resolved Dec 09, 2020, 06:28 PM UTC
This incident has been resolved. What happened? interviewstream Network Operations identified an issue with our software utility (Cron job) which resulted in the performance issues that users may have experienced. A fix was implemented that resolved the issue. Our apologies for any inconvenience this disruption may have caused to your operation. Please contact our support team at [email protected] if you have any questions or concerns. Thank you, interviewstream Support