InterviewStream incident

Emails bouncing when sending to Gmail Mailboxes

Minor Resolved View vendor source →

InterviewStream experienced a minor incident on December 15, 2020 affecting interviewstream on demand and interviewstream connect and 1 more component, lasting 4h 29m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2020, 09:58 PM UTC
Resolved
Dec 16, 2020, 02:27 AM UTC
Duration
4h 29m
Detected by Pingoru
Dec 15, 2020, 09:58 PM UTC

Affected components

interviewstream on demandinterviewstream connectinterviewstream schedulerinterviewstream builderinterviewstream API

Update timeline

  1. investigating Dec 15, 2020, 09:58 PM UTC

    We are currently investigating an issue causing emails sent to addresses Google mx records to fail. This is related to an outage in Gmail services. For details, please see Gmail's status page: https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=a8b67908fadee664c68c240ff9f529ab Impacts that users may experience are: - Invitation emails not being sent to email addresses with Google mx records, including some corporate addresses. - Reminder emails not being sent to email addresses with Google mx records. - Recruiters using email addresses with Google mx records not receiving email notices when their usernames are mentioned.

  2. investigating Dec 15, 2020, 10:00 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 16, 2020, 02:27 AM UTC

    Google has resolved the issue on their end and we have verified the fix on ours. All systems are now operational again.