InterviewStream incident
Error Message "Loaded a deactivated Company or data related to a deactivated company"
InterviewStream experienced a major incident on January 19, 2021 affecting interviewstream on demand, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 19, 2021, 05:44 PM UTC
We are currently investigating this issue. Behavior users may experience: When attempting to begin an interview the end-user receives an error message: Loaded a deactivated Company or data related to a deactivated company..." Our apologies for any disruption this may cause. interviewstream support
- identified Jan 19, 2021, 06:08 PM UTC
The issue has been identified and we are currently implementing a fix. Thank you for your continued patience. interviewstream support
- monitoring Jan 19, 2021, 06:45 PM UTC
A fix has been implemented and we are currently monitoring the results. Again, our apologies for the disruption this incident may have caused. interviewstream support
- resolved Jan 19, 2021, 08:54 PM UTC
This incident has been resolved. Root Cause: A RIVS database announcement was associated with a deactivated company. This caused an error when candidates were loading unrelated pages, as the system tried to display the notification. Once the association was corrected, candidates were able to proceed as expected. Thank you for your patience during this disruption. interviewstream support