InterviewStream experienced a critical incident on November 24, 2021 affecting interviewstream on demand and interviewstream connect and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 24, 2021, 07:37 PM UTC
We are investigating an incident with on demand, connect and scheduler that may impact all users. Affected users may experience: Error Message - The interviewstream platform is temporarily unavailable Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com
- identified Nov 24, 2021, 07:52 PM UTC
We are investigating an incident that is affecting on demand, connect, and scheduler products. What may users experience? Users may receive an interviewstream Error Message "The interviewstream platform is temporarily unavailable" What do we know? We have identified one of our third-party services and are working closely with the vendor to resolve the incident. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com
- monitoring Nov 24, 2021, 08:27 PM UTC
The vendor has notified us that a fix has been implemented and we are monitoring the results. We expect that the fix applied should resolve the incident. Users who may have been experiencing an error message should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com
- resolved Nov 24, 2021, 08:50 PM UTC
The incident affecting on demand, connect and scheduler has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com
- postmortem Dec 02, 2021, 05:15 PM UTC
**Root Cause Analysis:** An outage that our third-party vendor was experiencing caused the disruption to our platform. **Resolution:** Our development team monitored the status of the incident. Once we received confirmation the issue was resolved, we tested and confirmed that the degraded performance on our platform was no longer occurring. **Remediation:** We will work with our vendor on preventative measures.