InterviewStream experienced a critical incident on February 2, 2022 affecting interviewstream connect, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 02, 2022, 04:01 PM UTC
We are investigating an incident with Connect that may impact all users. Affected users may experience: Unable to successfully join a live meeting. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com
- identified Feb 02, 2022, 04:09 PM UTC
We have identified the root cause and are working on implementing a solution Affected users may experience: Unable to successfully join a live meeting using Connect. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.co
- monitoring Feb 02, 2022, 04:44 PM UTC
A fix has been implemented for connect and we are monitoring the results. We expect that the fix applied should resolve the incident. Users who may have been unable to join a connect (live) meeting should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com
- resolved Feb 02, 2022, 05:30 PM UTC
The incident affecting connect has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com