InterviewStream experienced a minor incident on February 17, 2022 affecting interviewstream on demand and interviewstream connect and 1 more component, lasting 5d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2022, 09:23 PM UTC
We are investigating an incident with on demand, connect, scheduler, and builder that may impact all RIVS US end-users. Affected users may experience overall general failures including creating new data like candidates and requisitions. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com
- identified Feb 17, 2022, 09:27 PM UTC
The incident affecting RIVS US (connect, on demand, scheduler, and builder) has been identified and we are working on a resolution. Affected users may continue to experience overall general failures. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com
- monitoring Feb 18, 2022, 02:42 PM UTC
We have identified the area within our platform that is causing the degraded performance. Our team is working on applying preventative measures which help us monitor the system's performance to improve the user experience on the RIVS US platform. Please be aware that while we are working, users may experience limited general failures. We will continue to monitor over the next few days and will provide updates as we learn more. Our apologies for any disruption this incident may cause to your user experience. If you are experiencing any issues, please continue to submit a request with our technical support team for investigation. Best Regards, Interviewstream support https://support.interviewstream.com
- monitoring Feb 22, 2022, 09:13 PM UTC
Our team continues to work diligently to improve the overall performance of the RIVS US platform. Please be aware that while we are working, users may experience limited general failures (overall delays, search errors, etc.). We will continue to monitor and will provide updates as we learn more. Our apologies for any disruption this incident may cause to your user experience. If you are experiencing any issues, please continue to submit a request with our technical support team for investigation. Best Regards, Interviewstream support https://support.interviewstream.com
- resolved Feb 23, 2022, 09:04 PM UTC
The incident affecting RIVS US has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com
- postmortem Feb 23, 2022, 09:04 PM UTC
#### **Root Cause Analysis:** This incident was due to a long-running database query. #### **Resolution Details:** The development team identified a long-running query that was causing database performance issues. After those queries were terminated, system behavior returned to operational. #### **Remediation Items:** Improve optimization and logging.