InterviewStream experienced a critical incident on April 27, 2023 affecting interviewstream on demand and interviewstream connect and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 27, 2023, 05:15 PM UTC
We are investigating an incident with on demand, connect, and scheduler that is impacting only https://eu.rivs.com/. PLEASE NOTE: US, Canada, and Australia are not impacted. > Affected users may experience: An error message when attempting to access the https://eu.rivs.com/ site We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com
- identified Apr 27, 2023, 07:35 PM UTC
The incident affecting RIVS EU (connect, on demand, scheduler, and builder) has been identified and we are working on implementing a fix. Impacted End-Users may continue to experience an error message when attempting to access the site https://eu.rivs.com/ We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com
- resolved Apr 27, 2023, 08:30 PM UTC
The incident affecting RIVS EU (connect, on demand, scheduler, and builder) has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com
- postmortem Apr 27, 2023, 08:38 PM UTC
### **Root Cause Analysis:** * This incident was due to a failed internal account creation. ### **Resolution Details:** * The development team identified the failure and implemented a fix. * We confirmed that no End-Users were impacted by this incident. ### **Remediation Items:** * Review and improve our codebase.