InterviewStream incident
Unable to Connect to RIVS connect (Live)
InterviewStream experienced a critical incident on August 10, 2023 affecting interviewstream connect, lasting 3h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 10, 2023, 05:15 PM UTC
We have identified an issue affecting interviewstream connect (Live) and we are working on implementing a fix. End-Users may continue to experience an error message when attempting to access a live interview. We will provide updates as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com
- resolved Aug 10, 2023, 09:12 PM UTC
The incident affecting interviewstream connect (Live) has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com
- postmortem Aug 11, 2023, 04:33 PM UTC
### **Root Cause Analysis:** * This incident was due to a failed node server that is responsible for our live platform. ### **Resolution Details:** * The development team identified the failure and implemented a fix. * We confirmed that the fix implemented resolved the behavior restoring access to connect. Once restored the system behavior returned to operational. ### **Remediation Items:** * Adding additional alerts.