InterviewStream incident

Error message blocking camera and microphone for live interviews

Minor Resolved View vendor source →

InterviewStream experienced a minor incident on April 24, 2020 affecting interviewstream builder, lasting 4d 22h. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2020, 10:28 PM UTC
Resolved
Apr 29, 2020, 08:58 PM UTC
Duration
4d 22h
Detected by Pingoru
Apr 24, 2020, 10:28 PM UTC

Affected components

interviewstream builder

Update timeline

  1. investigating Apr 24, 2020, 10:28 PM UTC

    We are currently investigating this issue.

  2. identified Apr 24, 2020, 10:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 24, 2020, 11:21 PM UTC

    There has been an issue identified when using Google Chrome resulting in an error message when trying to participate in live interviews. If you are experiencing this error, please follow these steps: 1. Click on the image of the padlock to the left of the URL 2. Click on "Site Settings" 3. Click "Camera" or "Microphone" from the Permissions list 4. Click "Ask (default)" to "Allow" 5. Navigate back to the interview 6. Click "Try Again"

  4. resolved Apr 29, 2020, 08:58 PM UTC

    This incident has been resolved.