InterviewStream incident

A Blank Page is Displayed when Viewing Candidate Videos and Questions

Minor Resolved View vendor source →

InterviewStream experienced a minor incident on March 23, 2021 affecting interviewstream on demand and interviewstream connect and 1 more component, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2021, 03:28 PM UTC
Resolved
Mar 24, 2021, 09:43 PM UTC
Duration
1d 6h
Detected by Pingoru
Mar 23, 2021, 03:28 PM UTC

Affected components

interviewstream on demandinterviewstream connectinterviewstream scheduler

Update timeline

  1. investigating Mar 23, 2021, 03:28 PM UTC

    We are currently investigating this issue. - What is the behavior? Portal users may experience a blank screen when attempting to view candidate videos and questions. - What are we doing? The development team is diligently working on a fix for this issue. Our apologies for any disruption this incident may cause to your daily operation. interviewstream support

  2. identified Mar 23, 2021, 04:00 PM UTC

    The issue has been identified and we are working on implementing a fix. - What is the behavior? Portal users may experience a blank screen when attempting to access areas in the portal. Again, our apologies for any disruption this issue may cause. interviewstream support

  3. identified Mar 23, 2021, 05:41 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Mar 23, 2021, 07:47 PM UTC

    We have identified the root cause and are working on finalizing a solution. Thank you for your continued patience as our development team works diligently on resolving this issue. interviewstream support

  5. identified Mar 23, 2021, 10:53 PM UTC

    We are continuing to work on testing the solution. Thank you for your continued patience as our development team works diligently on resolving this issue. interviewstream support

  6. identified Mar 24, 2021, 05:38 AM UTC

    We are continuing to work on testing a solution and expect to have another update before 9:00 am CDT (14:00 GMT) 24/Mar/2021. Thank you for your continued patience while our teams work on resolving this issue. interviewstream support

  7. monitoring Mar 24, 2021, 02:11 PM UTC

    A fix has been implemented and we are monitoring the results. Thank you for your continued patience. interviewstream support

  8. resolved Mar 24, 2021, 09:43 PM UTC

    This incident has been resolved. We apologize for the disruption this incident may have caused to your organization. interviewstream support