InterviewStream incident

Investigating an incident affecting On Demand, Connect, and Scheduler

Major Resolved View vendor source →

InterviewStream experienced a major incident on May 4, 2021 affecting interviewstream on demand and interviewstream connect and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2021, 09:49 PM UTC
Resolved
May 04, 2021, 11:44 PM UTC
Duration
1h 55m
Detected by Pingoru
May 04, 2021, 09:49 PM UTC

Affected components

interviewstream on demandinterviewstream connectinterviewstream scheduler

Update timeline

  1. investigating May 04, 2021, 09:49 PM UTC

    We are investigating an incident affecting On Demand, Connect, and Scheduler. Affected users may experience: When attempting to invite more than one candidate at a time to an interview for (On Demand, Connect, or Scheduler) via a requisition invite using a CSV file upload OR trying to add more than one candidate with the "Add Candidate" feature. Available Workaround: Inviting candidates one-by-one OR with a CSV file that has candidate/attendee valid phone numbers We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support

  2. monitoring May 04, 2021, 11:21 PM UTC

    A fix has been implemented and we are monitoring the results. We expect that the fix applied should resolve the incident. Users who may have been experiencing the inability to invite more than one candidate at a time to an interview for (On Demand, Connect, or Scheduler) via a requisition invite using a CSV file upload OR trying to add more than one candidate with the "Add Candidate" feature should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, interviewstream support

  3. resolved May 04, 2021, 11:44 PM UTC

    The incident affecting On Demand, Connect, and Scheduler has been resolved. Our apologies for any disruption this incident issue may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

  4. postmortem May 13, 2021, 05:50 PM UTC

    ### **Root Cause Analysis** This incident was introduced by a code change deployed. Reverting the change resolved the incident allowing end-users to have the ability to add new candidates to the system. ### **Resolution** To fix this issue, our engineering team reverted the change and services returned to normal. ### **Remediation Items** Increase our test coverage by adding test case for this specific use case