Intellistack experienced a minor incident on October 20, 2025 affecting API & Document Generation and Documents, lasting 18h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 05:44 PM UTC
We are currently investigating an issue causing merge jobs to fail in Documents and preventing document uploads in Sign.
- monitoring Oct 20, 2025, 07:29 PM UTC
We are currently aware of an ongoing incident intermittently impacting Intellistack services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation.
- monitoring Oct 20, 2025, 10:08 PM UTC
We've started seeing continued product experience improvement; however, AWS is still performing remediation actions, and intermittent errors may continue until their work is fully complete. We appreciate your continued patience and remain committed to full resolution as we work through this situation.
- resolved Oct 21, 2025, 11:54 AM UTC
Our team is now able to see full recovery across the vast majority of Intellistack products following remediation actions taken by our public cloud provider, AWS. We apologize for the inconvenience that this incident has caused.