Intellistack incident

Master database maintenance

Minor Resolved View vendor source →

Intellistack experienced a minor incident on May 18, 2015, lasting 1d 9h. The incident has been resolved; the full update timeline is below.

Started
May 18, 2015, 03:05 PM UTC
Resolved
May 20, 2015, 12:18 AM UTC
Duration
1d 9h
Detected by Pingoru
May 18, 2015, 03:05 PM UTC

Update timeline

  1. scheduled May 18, 2015, 03:05 PM UTC

    We'll be performing routine maintenance on our primary database on Tuesday, May 19. We'll perform a failover to our secondary database during the start of maintenance, which will cause the application and forms to go into "maintenance mode" for a 2-3 minute period. During this period, you'll see a maintenance message in place of your form. We'll be optimizing our tables to reclaim diskspace and make the application more performant.

  2. scheduled May 19, 2015, 10:14 AM UTC

    Maintenance will begin as scheduled in 60 minutes.

  3. in progress May 19, 2015, 11:11 AM UTC

    We're currently going in to maintenance mode to switch our primary database server.

  4. in progress May 19, 2015, 11:18 AM UTC

    There is an issue with the maintenance message, but we will be finishing the failover and the maintenance mode momentarily.

  5. in progress May 19, 2015, 11:27 AM UTC

    We've now failed over to our secondary database. Formstack forms and the Formstack app should now be accessible and fully functional for the duration of the maintenance until we switch back.

  6. in progress May 19, 2015, 11:46 PM UTC

    We're done with maintenance and are now switching back to our primary database.

  7. monitoring May 19, 2015, 11:59 PM UTC

    We're back on our primary database and are monitoring the systems.

  8. completed May 20, 2015, 12:18 AM UTC

    The maintenance on our primary database is complete.