Intapp experienced a minor incident on September 10, 2025 affecting Time EU1, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2025, 11:00 AM UTC
We are currently experiencing a service degradation affecting our Time Capture solution in the EU region. Our team is actively investigating the cause, and we will provide updates as more information becomes available.
- identified Sep 10, 2025, 11:11 AM UTC
The issue has been identified and our team is implementing a fix. During this period, you may experience delays in captured activity or find the capture API temporarily inaccessible. We will keep you informed with further updates as they become available.
- identified Sep 10, 2025, 12:08 PM UTC
We are continuing to implement a fix for this issue. Service impact may persist during this time. We will provide another update as soon as we have more information.
- monitoring Sep 10, 2025, 12:18 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Sep 10, 2025, 01:13 PM UTC
This incident has been resolved, we can confirm that the Intapp Time Capture service is fully operational.