Intapp experienced a major incident on September 30, 2025 affecting DealCloud PS US1, lasting 3h 58m. The incident has been resolved; the full update timeline is below.
Affected components
DealCloud PS US1
Update timeline
- investigating Sep 30, 2025, 07:19 PM UTC
We are currently experiencing a service degradation affecting our DealCloud legal solution in the US region. Our team is actively investigating the cause, and we will provide updates as more information becomes available.
- investigating Sep 30, 2025, 08:28 PM UTC
The system may experience a temporary outage while we continue to investigate the underlying issue.
- identified Sep 30, 2025, 09:16 PM UTC
Sites are back up but performance is still degraded. The team is continuing to work on a resolution for this issue.
- monitoring Sep 30, 2025, 09:26 PM UTC
Service has been restored, and we are monitoring performance for any additional issues.
- resolved Sep 30, 2025, 11:18 PM UTC
This incident has been resolved.