Insightly Outage History

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Insightly had 8 outages in the last 2 years totaling 85h 57m of downtime — averaging 0.3 incidents per month.

There were 8 Insightly outages since May 31, 2024 totaling 85h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.insightly.com

Minor April 28, 2026

Delivery Issues Affecting Insightly Marketing Emails

Detected by Pingoru
Apr 28, 2026, 10:59 PM UTC
Resolved
Apr 30, 2026, 06:50 PM UTC
Duration
1d 19h
Affected: Insightly Web App
Timeline · 3 updates
  1. identified Apr 28, 2026, 10:59 PM UTC

    We have identified that a specific email domain is currently being flagged by some providers, affecting the delivery of marketing emails. Our team is actively working on restoring. We will provide updates as we progress toward full resolution.

  2. monitoring Apr 28, 2026, 11:56 PM UTC

    We have implemented a fix for the domain reputation issues and are seeing marketing emails successfully reaching inboxes again. We are currently monitoring at this time.

  3. resolved Apr 30, 2026, 06:50 PM UTC

    The issue has been resolved since the 28th.

Read the full incident report →

Minor February 24, 2026

Nylas Elevated API Errors and Increased Latency

Detected by Pingoru
Feb 24, 2026, 09:01 PM UTC
Resolved
Feb 24, 2026, 10:51 PM UTC
Duration
1h 49m
Affected: Insightly Web App
Timeline · 2 updates
  1. identified Feb 24, 2026, 09:01 PM UTC

    We have identified the underlying issue contributing to elevated new grant creation feature. Additional information: https://status-v3.nylas.com/incidents/5znbs35pn314

  2. resolved Feb 24, 2026, 10:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 28, 2025

Delay in AppConnect Recipe Execution and Workflows

Detected by Pingoru
Jul 28, 2025, 11:28 PM UTC
Resolved
Jul 29, 2025, 11:37 PM UTC
Duration
1d
Affected: Insightly Web AppInsightly API
Timeline · 3 updates
  1. investigating Jul 28, 2025, 11:28 PM UTC

    Insightly is currently experiencing a delay in processing Webhook communication to external systems and triggering of AppConnect recipes of pp to 70 Min. We are working to reduce this delay back down to normal levels.

  2. identified Jul 29, 2025, 03:04 PM UTC

    We've identified the cause, have eliminated the delays, and will be implementing a longer-term solution shortly.

  3. resolved Jul 29, 2025, 11:37 PM UTC

    We have implemented a fix for the issue and have had no delays over the past 18 hours.

Read the full incident report →

Notice July 24, 2025

Host availability - Service Disruption (5:00 PM – 6:10 PM)

Detected by Pingoru
Jul 24, 2025, 06:04 PM UTC
Resolved
Jul 24, 2025, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 24, 2025, 06:04 PM UTC

    We experienced a service disruption between 5:00 PM and 6:10 PM, affecting both our API and application services. The issue was caused by a host failure within our infrastructure. Our team identified the root cause and restored service by 6:10 PM. We are continuing to monitor the system and will implement safeguards to prevent a recurrence. We apologize for the inconvenience and appreciate your patience.

Read the full incident report →

Minor May 28, 2025

Delay in email notifications

Detected by Pingoru
May 28, 2025, 09:05 PM UTC
Resolved
May 29, 2025, 02:33 AM UTC
Duration
5h 28m
Affected: Insightly Web App
Timeline · 3 updates
  1. investigating May 28, 2025, 09:05 PM UTC

    Insightly is currently experiencing a delay in sending outbound email notifications. This is only affecting our CRM and Service applications; the Marketing application is not affected.

  2. monitoring May 28, 2025, 09:49 PM UTC

    We've identified the reason for the delays, and have implemented a fix. We will continue to monitor the message flows.

  3. resolved May 29, 2025, 02:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 19, 2024

Host Stability

Detected by Pingoru
Jul 19, 2024, 06:36 AM UTC
Resolved
Jul 19, 2024, 09:45 AM UTC
Duration
3h 9m
Affected: Insightly Web AppInsightly API
Timeline · 3 updates
  1. identified Jul 19, 2024, 06:36 AM UTC

    We've identified a problem & are working with the vendor towards a solution

  2. monitoring Jul 19, 2024, 08:51 AM UTC

    We've implemented a fix & monitoring the platform stability

  3. resolved Jul 19, 2024, 09:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 27, 2024

Login disruption

Detected by Pingoru
Jun 27, 2024, 02:46 PM UTC
Resolved
Jun 27, 2024, 06:22 PM UTC
Duration
3h 35m
Affected: Insightly Web App
Timeline · 3 updates
  1. investigating Jun 27, 2024, 02:46 PM UTC

    We're investigating a 503 & 504 error when navigating to login.insightly.com

  2. monitoring Jun 27, 2024, 03:19 PM UTC

    A fix has been implemented & login.insightly.com has returned to operational. We are continuing to monitor the login page

  3. resolved Jun 27, 2024, 06:22 PM UTC

    The issue had been resolved by 8:30am PT & we will continue to monitor

Read the full incident report →

Minor May 31, 2024

Custom Domain Redirection

Detected by Pingoru
May 31, 2024, 03:31 PM UTC
Resolved
May 31, 2024, 07:25 PM UTC
Duration
3h 54m
Affected: Insightly Web App
Timeline · 4 updates
  1. investigating May 31, 2024, 03:31 PM UTC

    Some customers are experiencing DNS resolution problems when using their custom support portal domain names. We are investigating it now and will update you shortly.

  2. identified May 31, 2024, 04:15 PM UTC

    We've identified the component that is causing the failure and are working with the provider to remediate the issue.

  3. monitoring May 31, 2024, 05:32 PM UTC

    Service has been restored, and we are continuing to monitor the redirect platform stability.

  4. resolved May 31, 2024, 07:25 PM UTC

    This incident has been resolved.

Read the full incident report →