Insightly incident

Delay in AppConnect Recipe Execution and Workflows

Minor Resolved View vendor source →

Insightly experienced a minor incident on July 28, 2025 affecting Insightly Web App and Insightly API, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2025, 11:28 PM UTC
Resolved
Jul 29, 2025, 11:37 PM UTC
Duration
1d
Detected by Pingoru
Jul 28, 2025, 11:28 PM UTC

Affected components

Insightly Web AppInsightly API

Update timeline

  1. investigating Jul 28, 2025, 11:28 PM UTC

    Insightly is currently experiencing a delay in processing Webhook communication to external systems and triggering of AppConnect recipes of pp to 70 Min. We are working to reduce this delay back down to normal levels.

  2. identified Jul 29, 2025, 03:04 PM UTC

    We've identified the cause, have eliminated the delays, and will be implementing a longer-term solution shortly.

  3. resolved Jul 29, 2025, 11:37 PM UTC

    We have implemented a fix for the issue and have had no delays over the past 18 hours.