Inscribe incident

Documents failing to process

Critical Resolved View vendor source →

Inscribe experienced a critical incident on February 8, 2023 affecting API, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Feb 08, 2023, 04:18 PM UTC
Resolved
Feb 08, 2023, 04:52 PM UTC
Duration
33m
Detected by Pingoru
Feb 08, 2023, 04:18 PM UTC

Affected components

API

Update timeline

  1. investigating Feb 08, 2023, 04:18 PM UTC

    We are currently investigating this issue.

  2. identified Feb 08, 2023, 04:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 08, 2023, 04:41 PM UTC

    Documents are now processing, however some may go into the error state and will need to be resubmitted.

  4. resolved Feb 08, 2023, 04:52 PM UTC

    Documents are processing normally again. Inscribe sincerely apologises for any inconvenience caused, please email [email protected] if you have any queries.