Inscribe incident

Document processing delays

Major Resolved View vendor source →

Inscribe experienced a major incident on October 11, 2023 affecting API, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2023, 03:54 PM UTC
Resolved
Oct 11, 2023, 05:37 PM UTC
Duration
1h 42m
Detected by Pingoru
Oct 11, 2023, 03:54 PM UTC

Affected components

API

Update timeline

  1. investigating Oct 11, 2023, 03:54 PM UTC

    There are delays processing documents, we are working on resolving the problem.

  2. monitoring Oct 11, 2023, 04:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 11, 2023, 04:30 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 11, 2023, 05:01 PM UTC

    Some documents remain in the unprocessed state, they will be processed soon, thank you for your patience.

  5. resolved Oct 11, 2023, 05:37 PM UTC

    All relevant documents have now been processed. We are sorry for the incident and we appreciate your patience!