Inscribe experienced a major incident on October 9, 2024 affecting API, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Oct 09, 2024, 04:44 PM UTC
Partial outage with 3rd party subprocessor.
- identified Oct 09, 2024, 04:56 PM UTC
The issue has been identified with one of our sub-processors. We will re-process the failed agent reports when this sub-processor recovers.
- resolved Oct 09, 2024, 07:25 PM UTC
The sub-processor has recovered and we are processing agent runs normally again.