Inscribe Outage History
Inscribe is up right nowPingoru has recorded 72 incidents for Inscribe: 26 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 332 of 720 (46%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 5 | 2 of 720 (0%) |
| October 2026 | 1 | 0 of 515 (0%) |
Incidents, newest first
Notice October 2, 2026 Document Processing Outage – Document Processing
Started Oct 02, 2026, 08:31 AM UTC· resolved Oct 02, 2026, 08:31 AM UTC
- resolved Oct 02, 2026, 08:31 AM UTC
Document processing failed between UTC 07:48-08:00. Since 08:00 UTC it is working again.
Minor September 28, 2026 Experiencing unexpected web app and API errors. 51m API, API Documentation, Trust Centre, Document Processing and 7 more
Started Sep 28, 2026, 10:27 PM UTC· resolved Sep 28, 2026, 11:19 PM UTC
- investigating Sep 28, 2026, 10:27 PM UTC
We are currently investigating the root cause and will update you as we learn more.
- monitoring Sep 28, 2026, 10:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 28, 2026, 11:19 PM UTC
This incident has been resolved.
Notice September 18, 2026 API response times degraded – API
Started Sep 18, 2026, 09:49 PM UTC· resolved Sep 18, 2026, 09:49 PM UTC
- resolved Sep 18, 2026, 09:49 PM UTC
API response times were degraded between the times of 19:31 to 20:40 UTC.
Major September 16, 2026 Document processing is failing for some documents 1h 5m API
Started Sep 16, 2026, 09:07 PM UTC· resolved Sep 16, 2026, 10:13 PM UTC
- investigating Sep 16, 2026, 09:07 PM UTC
We are currently investigating this issue.
- monitoring Sep 16, 2026, 09:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2026, 10:13 PM UTC
This incident has been resolved.
Notice September 4, 2026 API outage – API
Started Sep 04, 2026, 11:20 AM UTC· resolved Sep 04, 2026, 11:20 AM UTC
- resolved Sep 04, 2026, 11:20 AM UTC
A reoccurrence of the earlier incident occurred between 10:35-10:42 UTC. It has now been resolved.
Notice July 11, 2026 Intermittent feature unavailability – API, Web App
Started Jul 11, 2026, 12:48 AM UTC· resolved Jul 11, 2026, 12:48 AM UTC
- resolved Jul 11, 2026, 12:48 AM UTC
Between approximately 20:15 and 22:30 UTC on 10 July 2026, some users may have intermittently experienced certain features being temporarily unavailable.
Notice June 23, 2026 Document response incomplete (9:12 - 9:21 UTC) 20m Document Processing
Started Jun 23, 2026, 09:45 AM UTC· resolved Jun 23, 2026, 10:05 AM UTC
- monitoring Jun 23, 2026, 09:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 23, 2026, 10:05 AM UTC
All documents that were affected by this incident have been reprocessed. Webhooks with the complete document response have been resent.
Minor April 15, 2026 Document Processing Failing 12d 1h InscribeAI, Inc. Status service
Started Apr 15, 2026, 09:10 AM UTC· resolved Apr 27, 2026, 11:00 AM UTC
- investigating Apr 15, 2026, 09:43 AM UTC
Apr 15, 09:10 UTC Resolved - This incident has been resolved. Apr 15, 08:55 UTC Identified - The issue has been identified and a fix is being implemented.
Minor April 13, 2026 Document Processing - Increased latency 13d 16h InscribeAI, Inc. Status service
Started Apr 13, 2026, 06:07 PM UTC· resolved Apr 27, 2026, 11:00 AM UTC
- investigating Apr 13, 2026, 06:07 PM UTC
Apr 13, 18:07 UTC Resolved - This incident has been resolved. Apr 13, 17:18 UTC Monitoring - The earlier issues have been resolved and latency is close to normal expected ranges - we're still monitoring and will update when processing has fully returned to normal. Apr 13, 14:56 UTC Investigating - Increased latency and some processing failures. We are currently investigating the issue.
Notice March 9, 2026 Web search enabled features temporarily degraded – Customer Processing
Started Mar 09, 2026, 01:11 PM UTC· resolved Mar 09, 2026, 01:11 PM UTC
- resolved Mar 09, 2026, 01:11 PM UTC
Web search enabled features were temporarily degraded and have been restored. Regular fraud detection was not affected.
Notice February 26, 2026 Brief API Errors and Processing Failures – API, Document Processing, Customer Processing
Started Feb 26, 2026, 10:59 AM UTC· resolved Feb 26, 2026, 10:59 AM UTC
- resolved Feb 26, 2026, 10:59 AM UTC
For 3 minutes between 08:54 and 08:57 UTC (00:54–00:57 PT), a small number of API requests returned HTTP 500 errors, impacting some customer creation and document upload requests.
Minor February 17, 2026 Document Processing experiencing increased latency 68d 16h InscribeAI, Inc. Status service
Started Feb 17, 2026, 06:39 PM UTC· resolved Apr 27, 2026, 11:00 AM UTC
- investigating Feb 17, 2026, 06:39 PM UTC
Feb 17, 18:39 UTC Resolved - This incident has been resolved. Feb 17, 18:13 UTC Monitoring - A fix has been applied and document processing times have mostly returned to normal. We're monitoring to ensure the issue is fixed. Feb 17, 18:04 UTC Investigating - We are currently experiencing increased latency and investigating the issue.
Minor February 11, 2026 Document processing times slowed 74d 23h InscribeAI, Inc. Status service
Started Feb 11, 2026, 11:37 AM UTC· resolved Apr 27, 2026, 11:00 AM UTC
- investigating Feb 11, 2026, 11:37 AM UTC
Feb 11, 11:37 UTC Resolved - This incident has been resolved. Feb 11, 11:08 UTC Monitoring - A fix has been applied and document processing times have mostly returned to normal. We're monitoring to ensure the issue is fixed. Feb 11, 10:57 UTC Investigating - We are currently investigating decreased latency in the document processing pipeline.
Minor January 5, 2026 Document Processing Delays 111d 13h InscribeAI, Inc. Status service
Started Jan 05, 2026, 09:49 PM UTC· resolved Apr 27, 2026, 11:00 AM UTC
- investigating Jan 05, 2026, 09:49 PM UTC
Jan 5, 21:49 UTC Resolved - This incident has been resolved. Jan 5, 20:47 UTC Monitoring - Document processing was delayed - this should now be resolved and we are monitoring to ensure normal document processing times resume.
Major November 18, 2025 Inscribe's Trust Center website is down 159d 19h InscribeAI, Inc. Status service
Started Nov 18, 2025, 03:01 PM UTC· resolved Apr 27, 2026, 11:00 AM UTC
- investigating Nov 18, 2025, 03:01 PM UTC
Nov 18, 15:01 UTC Resolved - The Cloudflare outage is mostly resolved now and our Trust Center is back up and running. Nov 18, 13:49 UTC Identified - Our Trust Center is inaccessible due to the ongoing Cloudflare outage.
Major October 21, 2025 Document processing degraded latency, Help Center Outage 188d 3h InscribeAI, Inc. Status service
Started Oct 21, 2025, 07:36 AM UTC· resolved Apr 27, 2026, 11:00 AM UTC
- investigating Oct 21, 2025, 07:36 AM UTC
Oct 21, 07:36 UTC Resolved - AWS has resolved this issue now so we can move out of monitoring to resolved. Oct 20, 20:33 UTC Update - Document processing statuses were not updating in the Inscribe app in the last 2 hours. UI users would have needed to refresh the page to see the latest statuses. API users were unaffected. All systems are operational as of 12:52 PM PT. Oct 20, 15:38 UTC Update - We have not observed any further problems with our systems but are continuing to monitor. Oct 20, 12:08 UTC Update - All of our services are operational but we are continuing to monitor until the upstream issues with AWS have satisfactory resolved. Oct 20, 09:54 UTC Update - Doc Processing times recovered. Help Center is back up. We will stay monitoring until the AWS incident is marked as fully resolved. Oct 20, 09:18 UTC Monitoring - These issues are due to the AWS outage and related side-effects. We are monitoring closely and will provide updates here.
Major October 8, 2025 API down, Document processing latency affected 200d 18h InscribeAI, Inc. Status service
Started Oct 08, 2025, 04:39 PM UTC· resolved Apr 27, 2026, 11:00 AM UTC
- investigating Oct 08, 2025, 04:39 PM UTC
Oct 8, 16:39 UTC Resolved - Our API and app were down from 15:32 to 15:48 UTC. Customer impact: API Customers received 5XX and 4XX errors during this period. UI users were not able to log in. These issues are now resolved. (edited) Oct 8, 16:16 UTC Monitoring - API is back up. Documents are processing as expected. We are continuing to monitor. Oct 8, 16:00 UTC Investigating - API was briefly down - we are monitoring and investigating.
Major August 20, 2025 Document post processing failures (Third-Party Service Outage) 249d 16h InscribeAI, Inc. Status service
Started Aug 20, 2025, 06:03 PM UTC· resolved Apr 27, 2026, 11:00 AM UTC
- investigating Aug 20, 2025, 06:03 PM UTC
Aug 20, 18:03 UTC Resolved - This incident has been resolved. Aug 20, 16:25 UTC Monitoring - Recovering now. Aug 20, 15:36 UTC Identified - The issue has been identified and a fix is being implemented.
Minor August 14, 2025 Document processing latency degraded 256d 1h InscribeAI, Inc. Status service
Started Aug 14, 2025, 09:46 AM UTC· resolved Apr 27, 2026, 11:00 AM UTC
- investigating Aug 14, 2025, 09:46 AM UTC
Aug 14, 09:46 UTC Resolved - Document processing latency was degraded between 08:42 and 09:32 UTC. Aug 14, 09:37 UTC Monitoring - A fix has been implemented and we are monitoring the results.
Major August 11, 2025 Third-Party Service Outage 258d 17h InscribeAI, Inc. Status service
Started Aug 11, 2025, 05:22 PM UTC· resolved Apr 27, 2026, 11:00 AM UTC
- investigating Aug 11, 2025, 05:22 PM UTC
Aug 11, 17:22 UTC Resolved - This incident has been resolved and web search is back to regular performance. Aug 11, 17:18 UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug 11, 15:54 UTC Investigating - We are currently experiencing degraded performance due to an outage from a third-party service provider we rely on for web search. Document processing is not affected. We are actively monitoring the situation and will update this page as soon as the provider has resolved the issue.
Minor July 8, 2025 Increase in documents entering error state 292d 12h InscribeAI, Inc. Status service
Started Jul 08, 2025, 10:30 PM UTC· resolved Apr 27, 2026, 11:00 AM UTC
- investigating Jul 08, 2025, 03:18 AM UTC
Jul 8, 22:30 UTC Resolved - This incident has been resolved. Jul 7, 22:29 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul 7, 20:52 UTC Investigating - We have noticed there are a small number of documents are not successfully processing. You will see an error stating: "An error occurred while processing this document. Inscribe has been notified." in the Inscribe app. We are investigating the cause and will update shortly. Thanks for your patience.
Minor July 1, 2025 Compliance Results Failing 300d 10h InscribeAI, Inc. Status service
Started Jul 01, 2025, 12:13 AM UTC· resolved Apr 27, 2026, 11:00 AM UTC
- investigating Jul 01, 2025, 12:13 AM UTC
Jul 1, 00:13 UTC Resolved - This incident has been resolved. Jun 30, 22:12 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun 30, 21:33 UTC Investigating - We are currently investigating this issue.
Minor June 9, 2025 Document processing times degraded 322d 2h InscribeAI, Inc. Status service
Started Jun 09, 2025, 08:45 AM UTC· resolved Apr 27, 2026, 11:00 AM UTC
- investigating Jun 09, 2025, 08:45 AM UTC
Jun 9, 08:45 UTC Resolved - This incident has been resolved. Jun 9, 08:30 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun 9, 08:18 UTC Identified - Document processing times are currently experiencing delays and webhooks are not being sent for some documents
Minor April 2, 2025 Documents are not processing 389d 18h InscribeAI, Inc. Status service
Started Apr 02, 2025, 04:36 PM UTC· resolved Apr 27, 2026, 11:00 AM UTC
- investigating Apr 02, 2025, 04:36 PM UTC
Apr 2, 16:36 UTC Resolved - This incident has been resolved. Apr 2, 16:06 UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr 2, 15:45 UTC Investigating - We are currently investigating this issue.
Major March 10, 2025 API is down 412d 20h InscribeAI, Inc. Status service
Started Mar 10, 2025, 02:44 PM UTC· resolved Apr 27, 2026, 11:00 AM UTC
- investigating Mar 10, 2025, 02:44 PM UTC
Mar 10, 14:44 UTC Resolved - This incident has been resolved. Mar 10, 14:33 UTC Monitoring - Fix applied. API recovering Mar 10, 14:32 UTC Update - We are continuing to investigate this issue. Mar 10, 14:32 UTC Investigating - We are currently investigating this issue.