InMotion Hosting incident
Technical Support and Billing Chat Service Interruption
InMotion Hosting experienced a minor incident on September 28, 2021, lasting 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 28, 2021, 04:17 PM UTC
We have become aware of an issue with our chat support services which is preventing customers from reaching our agents. We are currently working to find and correct the issue. While the issue is ongoing, customers may be unable to reach support by chat. We encourage all of our customers in need of support to reach out by phone at 1-888-321-4678. We're sorry for any inconvenience.
- resolved Sep 28, 2021, 04:40 PM UTC
Our internal support team has identified and corrected this issue. Full chat functionality has been restored. Customers should feel free to resume reaching out to our support teams in whatever way they prefer. We appreciate your patience and apologize for any inconvenience.