InMotion Hosting incident

Technical Support and Billing Chat Service Interruption

Minor Resolved View vendor source →

InMotion Hosting experienced a minor incident on October 20, 2021, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2021, 04:40 AM UTC
Resolved
Oct 20, 2021, 05:39 AM UTC
Duration
59m
Detected by Pingoru
Oct 20, 2021, 04:40 AM UTC

Update timeline

  1. investigating Oct 20, 2021, 04:40 AM UTC

    We have become aware of an issue with our chat support services which is preventing customers from reaching our agents. We are currently working to find and correct the issue. While the issue is ongoing, customers may be unable to reach support by chat. We encourage all of our customers in need of support to reach out by phone at 1-888-321-4678. We're sorry for any inconvenience.

  2. resolved Oct 20, 2021, 05:39 AM UTC

    The issue with our Chat system has now been resolved and is back to fully functional.