InMotion Hosting experienced a minor incident on December 14, 2021, lasting 19h 38m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 14, 2021, 03:04 AM UTC
Our System Administration team has identified issues requiring unplanned maintenance within our ecbiz213 Shared Server environment. Customers with accounts housed within the ecbiz213 Shared Server environment may experience temporary connectivity issues to their website and email while the maintenance is performed. No ETA is currently available, but updates will be provided here as they become available. Customers can check what server they are hosted on using the following article, [Account Technical Details](https://www.inmotionhosting.com/support/amp/viewing-account-technicial-information-in-amp/)
- resolved Dec 14, 2021, 05:12 AM UTC
As our System's Team is continuing their work on ecbiz213, we've created an announcement in our support center with more information on the next steps: [ecbiz213 Failure and Recovery](https://www.inmotionhosting.com/support/news/ecbiz213-failure-and-recovery/?=update)
- resolved Dec 14, 2021, 10:43 PM UTC
At this time, the recovery and restoration of ecbiz213 to new hardware is still ongoing with data checks for newer backups. We appreciate your patience!