InMotion Hosting experienced a minor incident on June 22, 2023, lasting 13d 21h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 22, 2023, 12:00 AM UTC
Our Systems Administration team is again aware of some issues with ecld309. Customers that are hosted on this server will experience temporary downtime to their website and emails. Our team is currently working hard to identify the issues, and fix the ongoing issues regarding this server. Customers can check what server they are hosted on using the following article, [Account Technical Details](https://www.inmotionhosting.com/support/amp/viewing-account-technicial-information-in-amp/)
- identified Jun 22, 2023, 01:40 AM UTC
Our Systems Administration team is currently moving accounts on ecld309 to backup hardware. Due to the large amount of data, this can take some time.
- identified Jun 22, 2023, 04:36 PM UTC
Our Systems Administration team has restored most data on ecld309 to the new hardware except for the contents of email inboxes. We have a sync in progress to retrieve email inbox files from the old hardware, but this will likely take more time than the initial restoration of user/website data. Unfortunately, we cannot provide an estimate on when that will be completed but will continue to post updates as they become available. We are sorry for the inconvenience while we work through this process. Thank you for your patience and understanding!
- investigating Jun 23, 2023, 09:11 PM UTC
Currently, we are still in the process of restoring email content for existing affected accounts. At this time there is still no estimate as to when it will be completed, but we will provide updates as we have more information. We appreciate your patience.
- investigating Jun 26, 2023, 08:44 PM UTC
We are still in the process of restoring email content for existing affected accounts. At this time there is still no estimate as to when it will be completed but we will provide updates when we have more information. We truly appreciate your patience.
- identified Jun 28, 2023, 10:07 PM UTC
We appreciate your patience as we continue to restore content for affected accounts. Services will remain in a degraded state as this process is ongoing. We hope to have this process completed soon and as always will provide updates when we have them.
- investigating Jul 01, 2023, 02:58 AM UTC
We appreciate your continued patience as we near the end of the email restoration for the affected accounts. We will update again as more information is available.
- resolved Jul 05, 2023, 09:06 PM UTC
The restoration of ecld309 has been completed. If there are any lingering issues, please feel free to contact our support team to investigate further.