InMotion Hosting experienced a minor incident on August 12, 2023, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 12, 2023, 04:15 PM UTC
Our System Administration team has identified hardware issues requiring unplanned maintenance on our **ecngx308** Shared Server. Customers will experience connectivity issues to their website and email while the maintenance is performed. Unfortunately, there is no estimated time for this issue to be resolved, but updates will be provided here as they become available. We apologize for any inconvenience that this may cause. Customers can check what server they are hosted on using the following article, [Account Technical Details](https://www.inmotionhosting.com/support/amp/viewing-account-technicial-information-in-amp/)
- identified Aug 13, 2023, 01:04 AM UTC
Our System Administration team identified an issue with server **ecngx308**, which caused the server to become unresponsive. Currently, we are actively working to restore the server to new hardware. Customers with accounts on this server will experience connectivity issues to their websites, control panels, and email during this time. There is no estimated time for this issue to be resolved, but updates will be provided here as they become available. We apologize for any inconvenience that this may cause.
- resolved Aug 13, 2023, 05:17 PM UTC
At this time, the unplanned maintenance affecting our server, **ecngx308** has been successfully resolved. All systems have been thoroughly tested and are now fully operational. We appreciate your patience and understanding during this brief period of maintenance.