InMotion Hosting experienced a minor incident on August 20, 2024, lasting 11h 9m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 20, 2024, 09:18 AM UTC
Our Zendesk system is currently experiencing an issue where emails are not creating or updating tickets. Zendesk is actively investigating the situation to resolve it as quickly as possible. We understand the impact this may have on your experience, and we sincerely apologize for the inconvenience. Please rest assured that they are working diligently to address the problem. If you need immediate assistance, please reach out to our support team via live chat.
- investigating Aug 20, 2024, 10:09 AM UTC
Traffic spikes in our email system may result in customers experiencing delays in ticket creation or receiving ticket updates. Zendesk is looking at ways to reduce the traffic so that the email queue can be processed.
- resolved Aug 20, 2024, 08:27 PM UTC
At this time this issue is resolved and services are operational at this time. Thank you for your patience and understanding.