InMotion Hosting experienced a minor incident on February 5, 2025, lasting 2d 5h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 05, 2025, 01:25 AM UTC
Our service provider is experiencing difficulty delivering Two Factor Authentication messages by text. If you are attempting to log in via Two Factor Authentication and are unable to receive the text message, we are working with our service provider to resolve the issue as quickly as possible. If you need immediate assistance with logging in, please reach out to support for assistance in temporarily disabling your Two Factor Authentication. Thank you for your patience!
- resolved Feb 07, 2025, 07:20 AM UTC
Our service provider is still experiencing difficulties delivering Two-Factor Authentication (2FA) messages via text. To ensure continued access while maintaining security, we have implemented a temporary solution—your 2FA verification code will now be sent to the primary email address on your account instead of via SMS. Once the SMS issue is fully resolved, we will revert to text message delivery. In the meantime, please check your email for the verification code when logging in. We appreciate your patience and understanding as we work to resolve this.