injixo experienced a minor incident on June 18, 2025 affecting Intraday, lasting 1d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Intraday
Update timeline
- investigating Jun 18, 2025, 09:56 PM UTC
We received multiple Tickets about faulty Real-Time Adherence data, especially agents being shown offline, and Intraday data not being updated correctly. We are currently investigating the issues.
- monitoring Jun 20, 2025, 08:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 20, 2025, 11:31 AM UTC
This incident has been resolved, we are working on backfilling the data that might have been wrongly imported during the outage.