injixo incident

Reduced Database performance of Intraday Adherence

Minor Resolved View vendor source →

injixo experienced a minor incident on April 1, 2025 affecting Intraday, lasting 6d 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 09:49 AM UTC
Resolved
Apr 07, 2025, 11:29 AM UTC
Duration
6d 1h
Detected by Pingoru
Apr 01, 2025, 09:49 AM UTC

Affected components

Intraday

Update timeline

  1. investigating Apr 01, 2025, 09:49 AM UTC

    Some customers might experience reduced DB performance and general slowness of the Intraday Adherence page and the /adherence/report API endpoint, leading from long request runtimes up to timeouts. We are currently investigating the issue.

  2. identified Apr 02, 2025, 03:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 04, 2025, 06:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 07, 2025, 11:29 AM UTC

    This incident has been resolved.